In negotiation, answering certain questions directly can put us at a disadvantage. Discover how to respond to questions by deflecting with a question of your own, as an effective alternative.
ย LINDSAY SULLIVANย โ ONย SEPTEMBER 10TH, 2024ย /ย BUSINESS NEGOTIATIONS
Whatโs the toughest question youโve ever been asked during a negotiation? Do you know how to respond to questions when theyโre out of your comfort zone? If you negotiate frequently, it might be hard to narrow it down to just one. Focusing on job interviews, here are a fewย negotiation questionsย that candidates often dread:
- โHow much do you earn at your current position?โ
- โWeโre looking for a long-term commitment. Can you see yourself working here in five years?โ
- โDo you have any other offers?โ
- โWhat are your minimum salary requirements?โ
Such questions are intimidating not because we donโt know the answers, but because we donโt want to share the information thatโs being requested. Most of us feel compelled to respond honestly and completely to direct questions, even when doing so could hurt us. If you are currently underpaid, for example, answering the first question truthfully is liable to keep you that way. (In fact, a number of U.S. states and cities have made it illegal for employers to ask job interviewers what they currently earn because the question puts women and minorities, who earn less than white men overall, at a disadvantage.)
Other common strategies for how to answer a question that is tough donโt seem much better. Declining to answer a tough questionโ โIโd rather not answer thatโ or โIโll have to get back to youโโcan seem evasive. So can dodgingโthat is, answering a different question than asked, such as saying โI was very happy at my last companyโ when asked how much you earned there. What about providing truthful statements with the intention to deceiveโfor instance, saying โMy company is generous to its employeesโ when you personally are underpaid? Negotiators generally perceive such so-calledย palteringย as dishonest, and it increases the odds of impasse, Harvard Kennedy School professor Todd Rogers and his colleagues have foundโnot to mention that lying outright (such as saying โIโm considering several great offersโ when you have none) is never a good choice. So is there a better way to know how to respond to questions in negotiation?
Fortunately, there appears to be a better strategy for responding to difficult questions inย job negotiationsand beyond. In a new study published in theย Journal of Personality and Social Psychology, researchers T. Bradford Bitterly of the University of Michigan and Maurice E. Schweitzer of the University of Pennsylvania find that deflecting a tough question with a question of your own can help you avoid sharing sensitive information without being deceptive or irritating your counterpart.
How to Respond to Questions with An Artful Response
Across several experiments, Bitterly and Schweitzer looked at how participants responded to deflection as compared to other types of responses to difficult direct questions, including answering truthfully, declining to answer, lying outright, paltering, and dodging. They found that deflecting a tough question with another question conveys curiosity rather than caginessโand is often an effective means of redirecting the conversation away from information youโd rather not share.
In one online experiment, for example, participants were asked to read a transcript of a fictitious negotiation between an art dealer who was trying to sell a painting to a prospective buyer. The painting was said to be one in a series by a recently deceased artist, Jim Brine, and would be much more valuable to the buyer if he or she owned other paintings in the series.
All participants read that the seller asked the buyer, โAre you familiar with Jim Brine, the artist?โ Participants then read one of the following buyer responses:
- Honest disclosure:ย โI actually bought [another painting in the series] a couple years ago at an auction.โ
- Decline to respond:โIโm not prepared to discuss my collection right now.โ
- Lie of commission:โIโve never heard of Brine, I just think this piece could look great next to the fireplace.โ
- Palter:ย โIโm not a professional collector or anything like that.โ
- Dodge:ย โIโm in town for a couple of days, and I noticed some other paintings at other galleries that I also liked.โ
- Deflection condition:ย โDidnโt he pass away recently?โ
Deflection yielded better economic outcomes for the buyer than honest disclosure. Participants also said they trusted, liked, and would be more interested in negotiating again with a seller who deflected than with one who declined to respond. And while lying, paltering, and dodging at first generated better results than deflection, when participants were told that the buyer had hidden information, deflection proved to be a more effective strategy.
How to Respond to Questions in a Well-Balanced Way
Overall, among the techniques that Bitterly and Schweitzer tested, responding to a question with a deflecting question was the best way to improve oneโs economicย andย relational outcomes. Participants tended to respond positively to deflection because they viewed the other partyโs question as an attempt to seek additional information rather than as an attempt to obfuscate, another experiment showed. Not surprisingly, participants liked those who responded to a question with a follow-up question better than those who responded with an unrelated question.
In sum, โBy responding to a question with a question, individuals can maintain favorable interpersonal impressions, capture economic surplus by avoiding revealing potentially costly economic information, and avoid the risks inherent in using deception,โ write Bitterly and Schweitzer.
In the past weโve discussed a useful strategy for resolving the โnegotiatorโs dilemmaโโthe inherent tension in negotiation between cooperating and competing: making multiple, equivalent simultaneous offers. Deflection appears to offer another way to help resolve the negotiatorโs dilemma, as it allows us to avoid sharing information that could harm us financially while still appearing cooperative.
Preparing to make questions less difficult
Bitterly and Schweitzer caution that negotiators would be wise to practice their use of deflection, as responding to a question with another question may feel awkward and unnatural. Whether you intend to try deflection or not, itโs always idea to prepare for difficult questions, writes Harvard Business School professor James K. Sebenius in a November 2012ย Negotiation Briefingsarticle titled โAre You Ready for the โHardest Questions?โโ
Sebenius recommends taking time before negotiating to identify difficult questions the other party might ask. Then brainstorm possible responses and choose the one that seems like it would maximize your outcomes while preserving your relationship with the other party. Practice your answers, perhaps by role-playing the negotiation with a trusted colleague.
Once you get to the bargaining table, if your counterpart asks a difficult question that you were expecting, donโt assume he or she is trying to exploit you. โListen carefully to the other partyโs wordsย and for the intent behind them,โ writes Sebenius. โDonโt blurt out a prepared response unless it fits the situation.โ
Preparing to face difficult questionsย can help us identify additional data we need to gather, other steps we should take, and various strategies we mightย try to โsteer the negotiation away from the hardest question in the first place,โ writes Sebenius. Doing so will put you in a stronger bargaining position and make you feel more comfortable walking away from a subpar agreement.